KillaGaming Support

[Scott]

Ok everyone, KillaGaming is very nearly ready to launch. One thing we need is support techs to answer tickets and basically help customers out in any way possible.

Instead of assigning these posts, anyone who thinks they\'re up to it and are able to help out with customers are welcome to volunteer.

At the moment, we won\'t need many techs, however more will be required as killagaming grows. If you volunteer, your email will be included into the support group and you will receive an email each time a support ticket is created. You will also be given a login to the support desk to answer the tickets.

We\'re also looking for someone to be our customer service manager, who will basically look after the overall support system, and maybe help contribute FAQs if they have the time.

If you\'d like to help out, you can either reply here or pm me.

Anyhelp is appreciated <img src=\'http://www.killanet.net/forum3/public/s ... >/good.gif\' class=\'bbc_emoticon\' alt=\'(Y)\' />

[David]

[font=\"Tahoma\"]I'd be more than willing to be a Tech. If you can't find anyone else for the Customer Support Manager position, I'll take that. It's truely up to you. I'm flexible. =) [/font]

[Vercz]

[color=\"green\"]*raises hand* hihihi <img src=\'http://www.killanet.net/forum3/public/s ... /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />

hope you werent expecting a long reply from me <img src=\'http://www.killanet.net/forum3/public/s ... >/blum.gif\' class=\'bbc_emoticon\' alt=\':P\' /> [/color]

[audio]

Depends what kind of support it's going to require.

[Scott]

Chances are it\'ll be very basic support questions: \"How do I FTP into my game folder?\" \"What the difference between the 2 FTP accounts?\" \"How do add new maps?\"

I\'m going to be building an FAQ for customers which hopefully they\'ll look at before they submit tickets, but chances are that won\'t be the case.

More complex problems which require a higher access level to the server will be handled by the admins or whoever can solve it first.

[Adrasteia]

i'd love to help out but i dont even understand those questions lol - so you can imagine what the FAQ i'd write would be like lol
nem

[Baralai]

im here if you need help <img src=\'http://www.killanet.net/forum3/public/s ... /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />

Bara