NightStorm Help Meeeeeeeee *please*

[Tami]

Vulture asked me to edit this so that it will work on the new server. The IP I can do, if we\'re using the main one. But....I dunno the proper server path because there\'s no httpdocs....so...I\'m stuck. Once this is done, we have to finalize the shared hosting plans & switch the layouts then it\'s ready. Vulture wasn\'t sure if he\'s going to be able to get online later today due to school but he will make every effort.

This code is for the email which goes to ppl who bought the reseller plans, and can be found in Tools>SysConfig>Email>Email Templates>Welcome>Resellers line, edit.

[code]Hello %%FULLNAME%% and welcome to KillaHosting.
<br />
<br />This email contains important information about your server account. Please read it thoroughly and retain this for future reference.
<br />
<br />-------------------------------------------------------------
<br />1. General Client Profile Information
<br />-------------------------------------------------------------
<br />
<br />Client ID: %%CLIENT_ID%%
<br />Email: %%EMAIL%%
<br />-------
<br />%%FULLADDRESS%%
<br />
<br />-------------------------------------------------------------
<br />2. General Account Information
<br />-------------------------------------------------------------
<br />
<br />To log into your account, please access:
<br />
<br />http://customers.killanet.net
<br />
<br />IP Address:  207.44.234.141  (shared)
<br />Domain Name: %%AD_DOMAIN%%
<br />POP Server:  mail.%%AD_DOMAIN%%
<br />Path to Perl:         /usr/bin/perl
<br />Home Directory Path: /home/httpd/vhosts/%%AD_DOMAIN%%/
<br />Root HTTP Directory: /home/httpd/vhosts/%%AD_DOMAIN%%/httpdocs/
<br />Path To CGI-BIN: /home/httpd/vhosts/%%AD_DOMAIN%%/cgi-bin/
<br />
<br />Nameservers: ns.%%AD_DOMAIN%%  (IP: 207.44.234.141)
<br />
<br />Plesk Control Panel: https://www.killahosting.com:8443
<br />
<br />Plesk Username: %%AD_DOMAIN%%
<br />Plesk Password: %%CLIENT_REAL_PASS%%
<br />
<br />FTP Username: %%CLIENT_FIELD_1%%
<br />FTP Password: %%CLIENT_REAL_PASS%%
<br />FTP URL:  ftp.%%AD_DOMAIN%%  (once resolved)
<br />
<br />If you ordered a domain name, this has been ordered and setup with your account. If you\'re directing your domain to our servers please use the nameserver information above.
<br />
<br />Remember that it will take a short time for your Registrar to process the delegation request and for this new DNS to propagate around the internet.
<br />You can upload your site by pointing your FTP software to your shared IP address (207.44.234.141). This means that you do not have to wait for your domain name to be transferred to our servers before you can upload your site. Once your domain has fully propagated around the net, you will be able to access your FTP account via your own domain name.
<br />
<br />
<br />-------------------------------------------------------------
<br />3. Once your domain resolves:
<br />-------------------------------------------------------------
<br />
<br /> Your webmail URL is: <a href="http://webmail.%%AD_DOMAIN%%" target="_blank">webmail.%%AD_DOMAIN%%</a>
<br />
<br /> Your Webstats URL (if included in your package) is:
<br />https://%%AD_DOMAIN%%/plesk-stat/webstat/
<br /> (stats can also be viewed from control panel)
<br />
<br />
<br />-------------------------------------------------------------
<br />4. Setting Up An Email Account
<br />-------------------------------------------------------------
<br />
<br /> Before you can start sending or receiving email, you must
<br /> set up at least one email account.  To do this, please
<br /> follow the instructions below:
<br />
<br /> 1. Log in to the control panel
<br />  %%AD_SERVER_URL%%
<br />  using your control panel username and password.
<br />
<br /> 2. Click on the MAIL button.
<br />
<br />        3. Click on the "Add New Mail Name" button
<br />
<br /> 4. Enter the mail name that you want to create (i.e. "bob",
<br />  "editor", "webmaster" etc., not the full address).
<br />
<br /> 5. Enter and confirm the password you wish to use.
<br />
<br /> 6. Ensure the Mailbox checkbox is ticked.
<br />
<br /> 7. If you wish to allow Plesk access for this account, tick on the control pannel access box.
<br />
<br /> 8. Scroll down to the bottom and click Ok
<br />
<br />
<br />-------------------------------------------------------------
<br />5. Billing Information
<br />-------------------------------------------------------------
<br />
<br />For increased security reasons we do not process credit cards ourselves on our servers. We currently only support one payment method:
<br />
<br /> Paypal:  - Charge will appear as "Paypal"
<br />
<br />You will receive an order confirmation email detailing your order information.
<br />
<br />If your email address changes, please notify us of your new email address and also update your profile in the control panel via the DOMAIN USER button.
<br />
<br />
<br />-------------------------------------------------------------
<br />6. Support Methods
<br />-------------------------------------------------------------
<br />
<br />We provide numerous support methods. To help you find your answer fast, we suggest you use them in the following order:
<br />
<br />a. FAQ Knowledgebase:
<br />For general and other information, browse and search our FAQ:
<br />
<br /> <a href="http://customers.killanet.net/user.php?op=menu&tile=faq" target="_blank">customers.killanet.net/user.php?op=menu&tile=faq</a>
<br />(login required)
<br />
<br />b. The KillaNet Community:
<br />We can’t stress enough, the importance of joining and participating in our community forums.  Often, you can find the answers to your questions just by searching for keywords or posting a question.  There are other members who can help you out with certain things which are not covered by our normal support options (Programming, Design, etc). You can also interact with KillaNet\'s staff, give us feedback and generally discuss our service at a community level.
<br />
<br />
<br /> <a href="http://www.killagraphix.com" target="_blank">www.killagraphix.com</a>
<br />
<br />Note: As a customer you are entitled to access the customer only forums. These may serve as an alternative source of help between other customers and staff. To access the customer forums, please register as normal and send a support ticket including your forum username.
<br />
<br />c. HelpDesk:
<br />If you require assistance please contact our Technical Support Team by submitting a support form. Support Tickets are the most efficient way to receive support, and we recommend using Tickets instead of posting on the forum. You can create a ticket at:
<br />
<br />http://customers.killanet.net/user.php?op=menu&tile=mysupport&type=add
<br />
<br />d. Chat:
<br />If you prefer to speak with a member of staff directly, you may enter our IRC chatroom. If you are familiar with IRC you may connect to irc.publicservicesonline.com using your favourite client and join #killagraphix. Alternativly, we provide a java client located at
<br />http://chat.killanet.net/chat/kg.html
<br />
<br />Note: While it is common for a member of staff to be available we cannot guarantee that you will receive support in the chatroom. It is recommended you create a support ticket as well as asking for support in the chatroom. This can also aid staff in resolving your problem.
<br />
<br />Our chat room is also there for our customers and members to use as a social venue.
<br />
<br />e. Email Support:
<br />If you prefer to use email you can email support@killahosting.com with your support queries.
<br />
<br />-------------------------------------------------------------
<br />
<br />Thank you for taking the time to read this email, and for choosing KillaHosting  as your hosting provider. If you have comments or queries at any time please don\'t hesitate to ask.
<br />
<br />-------------------------------------------------------------
<br />
<br />KillaHosting.com[/code]

[Tami]

Well....I got the IP address changed.....

Sorry Vulture, I don\'t understand how to change the paths without breaking the script, because I don\'t know if it needs that AD_DOMAIN thing to work.

The nameservers ns1 & ns2.killanet.net have been registered (ty NightStorm for reminding me)

<NightStorm> the path for the home directories on the new server is /home/cpanel_username/public_html
<NightStorm> and Cpanel automatically suggests a username that is equal to the first 6 characters of the domain name the user is signing up with
<NightStorm> well, the new path does not use the domain name like Plesk does
<NightStorm> it uses their cpanel username
<NightStorm> and puts it in the /home directory
<NightStorm> so /home/killag would be the path for killagraphix.com if it had the username of killag assigned to it

[Tami]

YAY for triple posting...won\'t the ftp address for the others like gaming need to be changed to [url=\"ftp://killaserver.killanet.net\"]ftp://killaserver.killanet.net[/url] ?

And don\'t we need to add all of the other available games too?

[NightStorm]

Yes... and we will also want to note to them that American Army is coming soon.

I think I might make a more \'gaming based\' FTP address... or maybe a more generic. Like host.killanet.net or something...?

I guess I should probably actually look at this script, and the cpanel-intigration side of it... there is talk about it on the cpanel forum, but nothing in depth.

Also, I wanna make a note, if we could... the reseller packages are for people who either have prior experience with cpanel and WHM, or are willing to read through the documentation themselves to learn how to create and manage their own accounts... while we\'re going to have a great support service, we don\'t want to be spending all our time baby-stepping everyone through the setup process. If they are \'newbs\', they should stick with the Plesk hosting, which is more or less idiot-proof.

WHM Documentation: [url=\"http://www.cpanel.net/docs/whm/\"]http://www.cpanel.net/docs/whm/[/url]
Cpanel Documentation: [url=\"http://www.cpanel.net/docs/cpanel/\"]http://www.cpanel.net/docs/cpanel/[/url]

Also, make it clear that unless they can provide VERY valid reasoning, Gaming accounts will have to manage their servers through FTP and the CPanel interface only, as we will not be giving out SSH access except in extreme cases, and even then, only \'Jailed\' access.

[Tami]

Ah thank you for reminding me; a friend of Latin\'s wants AA hosting, is there any hint yet on how soon that module will be available?

I think a more generic ftp is a good idea as well.

I tried reading the modernbill help questions on their site, they didn\'t help very much <img src=\'http://www.killanet.net/forum3/public/s ... #>/cry.gif\' class=\'bbc_emoticon\' alt=\':(\' />

Maybe to save time on the gaming stuff, there\'s a way to just copy all of the plans so that they are the same for every game?

I definitely agree on the not dealing with newbs thing. We have enough headaches as it is. Like now, anyone want it? <img src=\'http://www.killanet.net/forum3/public/s ... >/blum.gif\' class=\'bbc_emoticon\' alt=\':P\' />

[NightStorm]

I think at this point, they\'re waiting on AA to release an update. The support for the game is already there, just not the install file for the game itself.
I suppose if I *really* wanted the trouble, I could go in and build my own copy, but its such a pain in the ass having to install the game on the server just to package it up.

[Tami]

Okay; we can wait on the install file. While it would be nifty to have our first gaming client, it\'s not that big of a deal and I don\'t think the income would be worth the extra headache.

[Tami]

<img src=\'http://www.killanet.net/forum3/public/s ... >/good.gif\' class=\'bbc_emoticon\' alt=\'(Y)\' /> on having TeamSpeak support installed & working <img src=\'http://www.killanet.net/forum3/public/s ... iggrin.gif\' class=\'bbc_emoticon\' alt=\':D\' />

I have to get to work but I\'ll try to make it as short of a time there as possible, then maybe we can figure out these damn shared hosting plans and get ready to go live.

We should be able to keep the spammers....I mean, marketers busy all weekend getting the word out somehow.

I was thinking of putting a press release in next week\'s paper, but I dunno yet how much I want out there locally while I\'m still working on a business license....considering I don\'t have one for running a home business, which is what this currently is ... ooops.....

[Scott]

Floodage coming <img src=\'http://www.killanet.net/forum3/public/s ... rts_kr.gif\' class=\'bbc_emoticon\' alt=\'(ow)\' />

Shared hosting welcome email: [quote]Hello Scott sco and welcome to KillaHosting.

This email contains important information about your account. Please read it thoroughly and retain this for future reference.

-------------------------------------------------------------
1. General Client Profile Information
-------------------------------------------------------------

Client ID: 13
Email: pinkbuzzard@gmail.com
-------
Does it Really, Matter FK7 9HU US

-------------------------------------------------------------
2. General Account Information
-------------------------------------------------------------

To log into your account, please access:

[url="http://customers.killanet.net"]http://customers.killanet.net[/url]

IP Address: 67.15.4.22 (shared)
Domain Name: test.com
POP Server: mail.test.com
Path to Perl: /usr/bin/perl
Home Directory Path: /home/testcoma/
Root HTTP Directory: /home/testcoma/public_html
Path To CGI-BIN: /home/testcoma/public_html/cgi-bin/

Nameservers: ns1.killanet.net (IP: 67.15.4.22)
ns2.killanet.net

cPanel Login: [url="http://test.com:2082"]http://test.com:2082[/url]
cPanel SSL Login: [url="https://test.com:2083"]https://test.com:2083[/url]

cPanel Username: testcoma
cPanel Password: tester

FTP Username: testcoma
FTP Password: tester
FTP URL: ftp.test.com (once resolved)

If you ordered a domain name, this has been ordered and setup with your account. If you\'re directing your domain to our servers please use the nameserver information above.

Remember that it will take a short time for your Registrar to process the delegation request and for this new DNS to propagate around the internet. While you are waiting, you can see your site by visiting [url="http://67.15.4.22/~testcoma"]http://67.15.4.22/~testcoma[/url]
You can upload your site by pointing your FTP software to your shared IP address (67.15.4.22). This means that you do not have to wait for your domain name to be transferred to our servers before you can upload your site. Once your domain has fully propagated around the net, you will be able to access your FTP account via your own domain name.


-------------------------------------------------------------
3. Billing Information
-------------------------------------------------------------

For increased security reasons we do not process credit cards ourselves on our servers. We currently only support one payment method:

Paypal: - Charge will appear as "Paypal"

You will receive an order confirmation email detailing your order information.

If your email address changes, please notify us of your new email address as soon as possible.


-------------------------------------------------------------
4. Support Methods
-------------------------------------------------------------

We provide numerous support methods. To help you find your answer fast, we suggest you use them in the following order:

a. FAQ Knowledgebase:
For general and other information, browse and search our FAQ:

customers.killanet.net/user.php?op=menu&tile=faq
(login required)

b. The KillaNet Community:
We can’t stress enough, the importance of joining and participating in our community forums. Often, you can find the answers to your questions just by searching for keywords or posting a question. There are other members who can help you out with certain things which are not covered by our normal support options (Programming, Design, etc). You can also interact with KillaNet\'s staff, give us feedback and generally discuss our service at a community level.


www.killagraphix.com

Note: As a customer you are entitled to access the customer only forums. These may serve as an alternative source of help between other customers and staff. To access the customer forums, please register as normal and send a support ticket including your forum username.

c. HelpDesk:
If you require assistance please contact our Technical Support Team by submitting a support form. Support Tickets are the most efficient way to receive support, and we recommend using Tickets instead of posting on the forum. You can create a ticket at:

[url="http://customers.killanet.net/user.php? ... t&type=add"]http://customers.killanet.net/user.php? ... t&type=add[/url]

d. Chat:
If you prefer to speak with a member of staff directly, you may enter our IRC chatroom. If you are familiar with IRC you may connect to irc.publicservicesonline.com using your favourite client and join #killagraphix. Alternativly, we provide a java client located at
[url="http://chat.killanet.net/chat/kg.html"]http://chat.killanet.net/chat/kg.html[/url]

Note: While it is common for a member of staff to be available we cannot guarantee that you will receive support in the chatroom. It is recommended you create a support ticket as well as asking for support in the chatroom. This can also aid staff in resolving your problem.

Our chat room is also there for our customers and members to use as a social venue.

e. Email Support:
If you prefer to use email you can email support@killahosting.com with your support queries.

-------------------------------------------------------------

Thank you for taking the time to read this email, and for choosing KillaHosting as your hosting provider. If you have comments or queries at any time please don\'t hesitate to ask.

-------------------------------------------------------------

KillaHosting.com
KillaNet Technology Ltd.[/quote]

Reseller account: [quote]Hello Scott sco and welcome to KillaHosting.

This email contains important information about your reseller account. Please read it thoroughly and retain this for future reference.

-------------------------------------------------------------
1. General Client Profile Information
-------------------------------------------------------------

Client ID: 13
Email: pinkbuzzard@gmail.com
-------
Does it Really, Matter FK7 9HU US

Client Centre: [url="http://customers.killanet.net"]http://customers.killanet.net[/url]
-------------------------------------------------------------
2. General Account Information
-------------------------------------------------------------

cPanel Login: [url="http://killaserver.killanet.net:2082"]http://killaserver.killanet.net:2082[/url]
cPanel SSL Login: [url="https://killaserver.killanet.net:2083"]https://killaserver.killanet.net:2083[/url]
WebHost Manager (WHM) Login: [url="http://killaserver.killanet.net:2086"]http://killaserver.killanet.net:2086[/url]
WebHost Manager (WHM) SSL Login: [url="https://killaserver.killanet.net:2087"]https://killaserver.killanet.net:2087[/url]

Nameservers: ns1.killanet.net and ns2.killanet.net (IP: 67.15.4.22)

-------------------------------------------------------------
3. Billing Information
-------------------------------------------------------------

For increased security reasons we do not process credit cards ourselves on our servers. We currently only support one payment method:

Paypal: - Charge will appear as "Paypal"

You will receive an order confirmation email detailing your order information.

If your email address changes, please notify us of your new email address. [No further changes][/quote]

Comments time <img src=\'http://www.killanet.net/forum3/public/s ... /smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />

[Tami]

[b]We can’t stress enough, the importance of joining and participating in our community forums. Often, you can find [/b]

take out the commas <img src=\'http://www.killanet.net/forum3/public/s ... >/blum.gif\' class=\'bbc_emoticon\' alt=\':P\' />


..shouldn\'t the client centre login thing be on a secure login?
For example: Client Centre: [url=\"http://customers.killanet.net\"]http://customers.killanet.net[/url]