as some of you know i am a dog breeder. As such i am more frequently accepting deposits on puppies through paypal....i even encourage it - there are no bounced cheque fees for me and the money gets here quicker - and that person can reserve X puppy almost immediately before someone else pulls up in the driveway.
i havent met a breeder yet that, should they take deposits on a puppy, do not firmly state and have you sign a form that your deposit is non-refundable. my deposit agreement is basically as so" deposit is only refundable should the puppy die whilst in my care. if puppy is not paid for in full by X date BUYER forefits any claim to this puppy and it may be sold to another." i do not refund the deposits...i'm not walmart....i held that puppy for you, fed it, cleaned it, gave it the shots, deworming...all of that. deposits are there to help weed out those who are not serious about buying that puppy. unfortunately certain circumstances to happen in our lives to where the buyer cannot take the dog....still, while i understand and sympathise, NO REFUNDS.
so with that in mind i have posted below a dispute arrising from this from a fellow breeder who has a very similar policy. i just wanted to intro it a little. sorry its in caps she was pretty mad when she posted - hence the little censor fella lol.
i'm just wanting to collect your thoughts on this....the buyer knew there was no refunds, she didnt like it and then got paypal involved.
[quote]n the buyers complaint, Pay Pal clearly states that non tangible items and services are not covered...They recently ruled against me today on a non refundable deposit that was palced on a puppy over a month ago adn I never recieved the balnce owed so I could actually ship the puppy out.
THEY DO NOT CONSIDER A DEPOSIT AS SERVICE FRO HOLDING A PUPPY! TEHY SAID THEY ARE PAYING TOWARDS A TANGIBLE ITEM. I COMPLETETLY DISAGREE. THIS MEANS A BREEDER CAN RECIEVE A DEPOSIT AND HOLD THE PUPPY OR ANY OTHER ITEM FOR A WHOLE MONTH OR MORE AND UP TO 45 DAYS THE BUYER CAN FILE A BUYERS COMPLAINT. EVEN THOUGH YOU HAVE BEEN PROVIDING TEH SERVICE OF HOLDING THE PUPPY FOR THE BUYER. I HAVE BEEN ROUND AND ROUND WITH THEM. IT EVERN CLEARLY STATED NON REFUNDABLE DEPOSIT TO HOLD PUPPY! THE MONEY SHE SHOULD HAVE SENT NEXT WAS FOR A PURCHASE OF THE DOG AND THEN TEH NON REFUNDABLE FUNDS HOLDING TEH PUPPY WOUDL HAVE BEEN TRANSFERED OVER TOWARDS THE PURCHASE! THIS IS BULL
I am attatching the response form pay pal...I am appealing it.... This is an outrage and I am SP PISSED OFF!!!!!!
HERE IS THE RESPONSE THE Y SENT TO ME...WHEN I SAID TO THEM
A DEPOSIT IS MONIES PAID TO HOLD AN ITEM..NOT TO ACTUALLY PURCHASE IT WHICH IS A SERVICE PROVIDED BY THE SELLER! IT IS CLEARLY STATED IN TEH BUYERE COMPLAINT THAT SERVICES ARE "NOT COVERED" I PROVIDED HER THE SERVICE OF HOLDING A PUPPY FOR HER" HOW IS THAT SHE HAS BEEN AWARDED BACK HER MONEY?": HERE IS THERE RESPONSE
Thank you for contacting PayPal.
The claim is not filed a service because she is putting a deposit down
on
the actual puppy. She is paying toward that puppy. When the puppy was
not
delivered she filed. The buyer was found in favor since the puppy was
never delivered. I do apologize but if you would like to speak with a
supervisor please contact us toll-free at 888.221.1161 and they will be
happy to speak with you.
If you have any further questions, please feel free to contact us
again.
Sincerely,
Troy
Protection Services Department
PayPal, an eBay Company
READ THE EAMIL AGAIN AND YOU WILL SEE HOW $%#^ UP PAY PAL IS
THEY SAID SHE PUT A DEPOSIT ON A PUPPY TOWARDS THE PUPPY ADN I NEVER SENT THEM THE DOG....THE SAY TEH DOG WAS NEVER DELIVERED!!!!!
THAT IS BECAUSE THE
AND SHE STILL TODATE NEVER PAID FOR THE DOG..
SO NEXT I TOOK THEM UP ON THEIR OFFER TO CALL A SUPERVISOR....
THE SAME
WELL MAAM WHAT WE MEAN BY INTANGIBLE AND SERVICES IS WEBSOTE4 BUILDERS BALH BALH BALH..BUTTHEY DO NOT SAY THAT..THEY SIMPLY SAY INTANGIBLE ITEMS AND SERVICES. I BELEIVE A DEPSOIT ON ANY ITEM IS APYED FOR THE SERVICE OF A SELLER TO HOLD THAT ITEM.!!!!!!!
I DID NOT GET ANYWHERE AND HAD TO HANG UP BEFORE I ENDED UP GOING POSTAL....
SO NEEDLESS TO SAY....BEWARE OF PAY PAL ...THEY WILL SCREW YOU!!!!![/quote]
personally i think paypal shouldnt have been involved...there was a prior agreement and unless they change their decision, they will no longer get my substantial business....and i'm sure this can apply to many others who have small at home businesses that use paypal for one reason or another.
what does everyone else think?
Nem
